Senior IT Specialist

Company DescriptioniTechwx, established in mid-2022, has a dedicated team of over 1000 employees operating across Ho Chi Minh City and Ha Noi City. We specialize in providing One-Stop Digital Transformation Services, particularly renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients, including Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.Role DescriptionResponsible for IT end user support in the main working location and supporting other offices when needed.Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities.Manage network, including employee ACL access control, router configuration, VLAN assignment, FW, AP, and other network components.Install, manage, and troubleshoot software, hardware, call center, and network systems. Allocate and manage accounts for new users and assist with password or login problems. Ensure the systems and applications are up-to-date and comply with security policies. Perform additional tasks as the department requires. Work on night shift (or out of working hours) if required by team leader/supervisor.Qualifications2-5 years of working experience in IT infrastructures, operations, or technical support environments. Good English (In both speaking and writing). Good understanding of TCP/IP, UDP, HTTP, SSL/TLS, and DNS.Good knowledge of Microsoft Application Support. Practical experience with Hybrid AD. Good knowledge of Windows operating systems, including troubleshooting and system hardening. Proficient in Windows/Linux Server; able to perform basic server configuration and maintenance. Knowledgeable in AD Configuration (e.g., Group Policy, User, Computer, Group Management), DHCP, DNS, VPN, etc.Skilled in Exchange Server configuration and management.Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and push customized applications.Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.Experience in Intune & Defender for Endpoint. Experience in Autopilot and its configuration.Network Technology: Proficient in enterprise-level network technologies (such as Cisco devices), CCNA/CCNP certification preferred. Capable of managing and coordinating with telecommunication suppliers for network and telephone line setup and maintenance.Process Development: Participate in the formulation and optimization of IT operation processes and emergency plans. Supplier Management: Responsible for coordinating and managing IT suppliers and service providers. Team Collaboration: Excellent teamwork and communication skills, able to work efficiently with team members and support business department operations. Strong knowledge of information security and data protection; able to meet security requirements, apply strategies, and conduct vulnerability scanning. Effective communication in writing and verbally to a wide range of people at all levels, including communicating complex technical issues. Personal integrity, able to work to deadlines and under pressure.Why us? Salary at 100% during the probationary period.90% contribution of the gross salary to social insurance.An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance. 20 days leave (12 days of annual leave and 8 days of sick leave).Full working equipment will be provided.Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.Activities: Birthday party, Employee engagement activities.Location: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc CityApply: tina.dao@itechwx.com