Senior Manager - Business Excellence

Role summaryThe Senior Consultant on the Lean Design team works in collaboration with the business to identify opportunities and design processes to evolve the maturity of the business-operating model, maximize the return on digital/automation investments and improve the performance of the entire system.Accountabilities Using Design Thinking skills, you lead research sessions with our clients to understand their experiences, unmet needs, desires and their “moments of truth”Using systems thinking skills, you overlay these opportunities on our current operating model and use LEAN and hypothesis-based Six Sigma problem-solving techniques to uncover the root cause of inefficiencies and issuesAssist in developing a digital transformation target operating model which includes recommendations on automation, workflows, web applications, data science and employee training opportunities to improve the client experienceYou conduct a series of design sessions or test proposed solutions though experiments so that only the best ideas reach development and deployment teamsYou partner with product owners, business and technology leaders to develop a series of minimal viable products (MVPs) to accelerate the pace of client improvements based on sound understanding of AGILE and change management principalsYou continue to keep the previously defined target operating model and continue to influence partners through change roadmaps and improvement backlogs to delivers the objectives of an ultimate client experienceHelp operations team with Capacity Insights for planning of FTEs and enable them derive capacity gains achieved through target re-baseliningCreate a roadmap of Transformation and CI initiatives in co-ordination with Business Heads and alignment with Canadian Lean Design Director/s