Senior Manager - Customer Success & Growth

Senior Manager - Customer Success & Growth (5–8 yrs)Location: BengaluruType: Full-timeFunction: Customer Success and GrowthAbout Kapture CXKapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels.Role OverviewWe’re looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You’ll act as the strategic partner for clients.Key ResponsibilitiesManage and grow relationships with enterprise clients across geographiesBuild success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewalsCollaborate with internal teams to resolve open items, deliver value, and drive feature adoptionConduct business reviews, workshops, product demos, and communicate ROI to client stakeholdersIdentify and close upsell/cross-sell opportunities within the account portfolioHandle escalations, ensuring proactive engagement and long-term client satisfactionRequirements5–8 years in Customer Success / Key Account Management within SaaS or TechStrong client management, communication, and presentation skillsAnalytical and data-driven approach to customer health and retentionProven track record in renewals, adoption, and revenue expansionInterest in CX, automation, and AI-driven SaaS solutionsWhy Kapture CXWork with a fast-growing SaaS company redefining customer experience through GenAI and automationHigh-ownership role with direct impact on customer growth and retentionCollaborative and growth-oriented culture