SENIOR MANAGER - KEY ACCOUNTS, LUXE

For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability.In our journey, we are looking for talented individuals who can lead us on this mission.Would you like to be a part of the adventure?L’Oréal’s Luxury Division is looking for a Senior Key Account Manager. In this Individual Contributor role, you will be responsible to drive the performance of the assigned channel to ensure that sales, distribution and merchandising opportunities are maximized, achieving the aligned joint business plan objectives. You should have at least 6+ years of working experience in key account management, preferably with Retail or other distribution-based businesses; E-com account management experience is also welcome. The location of the job will be our Head Office in Mumbai.Key ResponsibilitiesResponsible for the development of the omni-channel retailer(s) Lead the negotiation with retailer(s) on Annual Joint-Business plan taking into account the growth levers to achieve objectives (sell-in, sell-out, market share) and brand profitability within the channel.Define and implement Go to Market strategy with cross-functional teams (marketing, media, supply chain, IT, Retail, Education. etc.). Lead the translation and execution of the omni-trade marketing strategy into impactful retailer programmes, respecting and tracking budget and commercial targets. Track the ROI on actions. Analyse and interpret retailer(s)’ omni-performance to identify strengths, weaknesses and business opportunities.Works closely with digital & brand marketing team to help optimize omni-marketing initiatives, results analysis, and campaign execution. Regular review with Omni-Retail Manager on brand initiatives, sales trending, and action plans to ensure key checkpoints are met.Build strong customer relationship and long-term partnerships with retailers.Represent the retailer/internal client and coordinate all departments in this regard. Deliver results: responsible for monitoring and achieving both sell-in and sell-out performanceMonitor and analyse E-commerce key metrics, drive insights, and identify opportunitiesOptimize GMV via e-store operations (stock availability, promotion mechanics) and digital touchpoints (e-store design, campaign pages, banners and product pages, onsite search & affiliates)Plan, develop and execute campaign proposals for retail partnersOversee the orders processing and work closely with our partner to control and minimize stock holdingCollaborate with Marketing teams to enhance brand’s visibility to drive sales performance and work across all relevant cross-functional areas (Digital, Supply Chain, Finance, Education)Lead or participate in the negotiations with retailers/clients on key launches, space, location and stock. Establish and develop partnerships and strong relationships with retailersEstablish and implement the plan including trade marketing/animation/ merchandising/training. Follow up return-of investment of actions and animations.Deliver results: responsible for monitoring and achieving both sell-in and sell-out performanceKey Deliverables & KPIsDelivering Top Line sell out TargetsJoint Business Plan Objectives (including but not limit to Sales Targets, Key Moments/ Activations, Marcom Support/Investment)Market Share Gain by Retailer Plan and execute Omni Channel activations for retail and E-Commerce platformsKey CompetenciesAnalytical, proactive, driven to optimise brand’s online and offline performance via partnersAgile to move and adapt in a complex, fast-paced environment to work with multiple stakeholdersExperience in managing retail and E-Commerce platformsStrong business acumenAbility to thrive in an ambiguous environment and a passion for success and winningKey RelationshipsChannel Partners (Online and Offline)Marketing Team Finance & Control Visual Merchandising & Retail Design teamPhysical Demands (e.g. % travel):Travel will be need basedEducationRelevant experience / MBA L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.