Senior Manager - New Restaurant Training(Remote)

As a Senior Manager of New Restaurant Opening, you will lead and develop a team of New Restaurant Opening Training Managers and partner with regional and national leadership to shape and execute the brand’s training strategy. You will be responsible for driving performance through strategic initiatives, fostering a culture of excellence across franchisees, and using data-driven insights to optimize training effectiveness. Your leadership will directly impact operational readiness, guest experience, and brand consistency, in close collaboration with cross-functional partners across Operations, Marketing, and Franchisees.Duties And ResponsibilitiesStrategic Leadership(50%)Assists in development and drives long-term new restaurant training strategy aligned with brand goals.Leads, coaches, and develops a team of the NRO Field Training Managers to ensure consistent execution and professional growth.Owns NRO training KPIs and uses data to drive continuous improvement.Significant influence on regional and national training decisions and long-term brand goals.Execution & Facilitation(30%)Oversee all training activities for new initiatives, including product rollouts, guest service initiatives, processes, technology, and systemsFacilitate virtual and in-person training experiences consistently using effective adult learning principlesCommunicates content during regional meetings and training sessions with Franchisees and the Above Restaurant Leader audienceImplement tools and disciplines to execute project processes, including risk management, issue resolution, change management, quality assurance, and document management.Cross-Functional Collaboration(20%)Serves as a key liaison between the NRO Training team, Field Training, Operations, and Business Development teams to ensure alignment and execution.Drives engagement in support of the initiative to influence franchisees to embrace the brand standards and operations within their new networkActively partners to build relationships with cross-functional team members, franchisees, and their above restaurant leaders to influence the adoption of training principles. Collaborates with the field team to diagnose root causes for knowledge gaps, operational and training problems, and articulates potential solutionsConsults as a trusted advisor for franchisees and their Above Restaurant Leaders for brand initiatives.Participates in meetings with franchisees and cross-functional teams to strategize market and network plans, provide expertise and consulting as neededEducation RequirementsBachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experienceYears Of Experience5-7 Experience in restaurant and/or retail Training, Operations, multi-unit management, and/or leading people.REQUIRED KNOWLEDGE, SKILLS Or ABILITIESLeadership & Strategic ThinkingCoaches and develops team members to achieve performance and career growth goalsTranslates brand strategy into actionable training plansApplies sound business acumen to make data-informed decisions aligned with brand strategyDemonstrates strategic thinking with strong problem-solving skillsNavigates ambiguity and leads through change with resilience and adaptabilityDrives innovation in training design and delivery; continuously improves processesLeads risk mitigation strategies and ensures project alignment with business goalsCollaboration & InfluenceBuilds and sustains strategic relationships across all levels of the organizationExceptional communication skills, including executive-level presentations and stakeholder engagementAbility to influence and persuade without authorityUnderstands franchise business dynamics and tailors training to diverse operational modelsExecution & FacilitationFacilitates high-impact training sessions and strategic meetings, both virtually and in-personStrong presentation skillsProject management skillsStrong organizational, planning, and time management skillsAbility to work independently with minimal supervision and prioritize tasks accordinglyAbility to work in a fast-paced settingTechnical & AnalyticalUses data and analytics to measure training effectiveness and inform future strategyProficient in Microsoft Office and learning management systems (LMS); comfortable with data visualization toolsChange management expertiseTravel RequiredApproximately 75-85% travel will be required in support of the position’s responsibilities. Salary$102,915 - $202,018 per yearThe salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location.Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.