Senior Manager-Back-End/Voice/ Customer Service-Inbound - English customer service

As a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures. You’ll drive a culture of accountability, performance improvement, and continuous development while maintaining the highest standards of customer service.