Senior Manager, Consumer Insights

Job DescriptionNIQ CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.Customer Success is NIQ's key department which is instrumental for the company’s success.In your role, you would:Lead a team of analysts to deliver consistent and high-quality actionable insight Build and maintain strong relationships with senior client stakeholders Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ CMI can offer.  Proactively share and exchange best practice and industry knowledge across NIQ's internal teams Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative researchEntrusted to deliver flawless research and analytics to our clients. Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue Have a strong working knowledge of the client business priorities and the role we can play in supporting these goalsBe a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.  QualificationsWe are looking for people with:Graduate or Post Graduate with at least 6+ years of experience in market research industry/ consumer insights or relevant experience Preferred Industry expertise in Auto, Tech, or FMCGExperience in client sales and account managementNative proficiency in Korean and fluency in English (both written and spoken)Proven experience in market research and a strong background in the relevant industryCustomer-centric mindsetAwareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etcAwareness of market trends and its interdependencies impacting customers Excellent time management and prioritization skills with a proven track record of delivering projects on time Problem-solving and solutions-oriented Engaging presenter Good at building relationships, internally and with clients Strong verbal and written communication skills Experience of working in an analytical environment Coaching or managerial experience  A positive and creative approach to problem solving  Excellent presentation skills   Capable of leveraging tools such as Microsoft Excel and PowerPointAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion