Senior Manager, Core Insurance Systems

This role is part of the Technology Solutions department and reports to the Vice President of the Core Insurance Solutions team. You will be responsible for the smooth and efficient operations of our core insurance and accounting systems, ensuring service standards and performance targets are met, while maintaining customer satisfaction, data integrity, and compliance. The role also includes vendor and project management for system upgrades and automation initiatives, ensuring timely delivery within scope, budget and quality expectations.Key ResponsibilitiesSystem support: Provide technical and functional support for core insurance and accounting systems, including vendor managementProject management: Lead and manage projects involving system upgrades, integrations, and process improvementsStakeholder collaboration: Partner with cross-functional teams to gather requirements and deliver effective solutionsCompliance: Ensure systems and processes comply with regulatory and internal standardsProcess automation & innovation: Leverage generative AI, RPA and emerging technologies to enhance workflows and automate processes. Participate in other assigned projects aligned with our digital strategy.RequirementsBachelor’s degree in Information Technology, Computer Science, or a related fieldCertification in project management (e.g., Project Management Professional) is a plusMinimum 5 years of experience supporting general insurance core systems, with strong knowledge of general insurance operations. Experience with FirstGen is an advantage.Experience supporting accounting systems; familiarity with SunSystems is preferred.Hands-on experience with Oracle Database and Microsoft SQL for scripting and troubleshootingProven experience in project and vendor management, with proficiency in methodologies such as Agile and Waterfall. Experience with MS Project is a plus.Experience implementing solutions using generative AI, RPA and emerging technologies to enhance workflows and automate processes is an advantageExperience with Microsoft 365 applications, including Power BI, Power Platform, MS Visio, and CopilotData management experience is an added advantageStrong communication skills; people management experience is preferredExcellent analytical and problem-solving abilities