Senior Manager

Who We AreKonrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.About the RoleAs Senior Manager, you are responsible for the success of our client engagements and programs. Your experience and skill in client services ensures that we not only meet, but exceed, client expectations. Your expert understanding of strategy, customer experience design, and technology means you are able to independently lead cross-functional teams.You are an expert at identifying innovation opportunities, defining strategies, understanding client needs, and delivering on those scenarios. You will use your experience and Konrad’s Design Thinking Process to solve complex business problems and you will guide our clients through early brainstorming, the creation of impactful end user experiences, through to technical delivery. The ideal candidate will bring to the table a demonstrable experience in leading large cross-functional teams and mentoring team members.What You’ll DoYou will hold the role of Engagement Lead on some of our most important projects and programsYou will be responsible for leading engagement and program processes including, but not limited to, budget, scope, timelines, organization, resourcing, implementation, and risk managementManage cross-functional team members to success, ensuring the team understands and meets the project or program visionKey point of contact for clients, managing their expectations and implementing resolution of project or program level issues independentlyProactively and independently look to solve problems and identify opportunities for improvementLead experience design thinking workshops with our clientsPlay the lead role of understanding and interpreting our clients’ business challenges and goals and working with our design and technology teams to deliver elegant user experiencesBe a design and technology thought leader on existing and emerging technology trendsBe a mentor to members of our global teamQualificationsMinimum 6-7 years of relevant experience, including 3+ years of client services experienceA solid understanding of complex management, strategy, business, and finance processesSuperior organizational, written, and verbal communication skills with strong presentation abilityProven history of leading multiple complex projects and programs simultaneouslyExcellent relationship building skills with the ability to influence others and build cohesiveness across diverse individual skills and stylesA deep understanding of existing and emerging design, project management processes, and technologyStrong track record of client servicesExperience in mentoring and growing team membersPerks and Benefits Comprehensive Health & Wellness Benefits Package Retirement PlanningParental Leave ProgramAnnual tech & travel allowanceFlexible Working HoursWork from Home FlexibilityService Recognition ProgramsSocials, Outings & RetreatsCulture of Learning & DevelopmentBonus PointsHave you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.