Senior Manager, Self Services.Egypt- Digital Banking & Innovation.Retail Banking

ResponsibilitiesThe Digital Self-Serve & Digital Payments Senior Manager will lead Mashreq’s disruptive Self-serve and Digital payments initiatives. He or she is primarily responsible for:Drive the roadmap and execution of game changing strategic business partnerships to deliver a thriving, sustainable and best-in-class business ecosystem for the bank by supporting Digital Banking, including the launch of new Digital Banking Channels including Mashreq Neo.Will also be responsible to conduct and lead face-to-face negotiations with C-level executivesPlay the lead role in implantation, monitoring, controlling, and delivering out projects. This role is also accountable for the entire project scope, the project team and resources, the project budget.Responsible to align Mashreq Egypt Self-serve and Digital payments strategy with UAE Self-serve and Digital payments, to ensure we are driving an aligned agenda and goals to support the launch Digital banking in EgyptKey Result AreasBe part Responsible of developing appropriate product offers and incentives to attract, engage and retain customers in a profitable manner Collaborate with Management to identify, target, and contract with partners that allow us to drive incremental revenue, value to customers, and win rates.Opening new markets for products and services by allowing disaggregate and securely market products and services to other institutions, which can generate additional revenue for the institution and create value for the partner.Monetizing internal capabilities by marketing own internally developed capabilities to other banks, companies and even nonbank companies.Negotiate new partnership agreements and go-to-market constructs Provide thought leadership, define Go-to-Market strategy, and help to drive execution across Mashreq.Design and implement processes and policies & system integration required to improve Mashreq Egypt ability to partner. Ensure partners are fulfilling their contractual obligations and that Mashreq Egypt is providing the required support for them to do so.Create buy-in to solutions both internally and with key external partners, use customer insight to create schematic & run user testing and iteration & create product notes/ processes.Collaborate with external third-party partners, business stakeholders and product teams to ensure approvals, delivery and timelines are accurate and achievedLeading the Digital branches/Digital Corners initiation across the bankDeveloping & initiating new services across each channelUse this information to estimate accurate forecasts of self-service usage in the future and develop meaningful training sessions to schedule the correctly skilled agents at the right time.Developing Incentives/Motivational plan for each channelBudgeting & Forecasting for each channelMonitor customer experience and performance across all existing self-service channels to offer a self-service option and analyze how customers currently complete their tasks.Use this information to estimate accurate forecasts of self-service usage in the future and develop meaningful training sessions to schedule the correctly skilled agents at the right time.Ensure optimal availability of self-service channels including ATM and CCDM channels to maximize retail sales and service, thereby facilitate the achievement of retail banking volume, revenue, and profit targets.Leads innovation on the automated deposit and cash recycling machines.Strive to increase revenue streams and reduce management cost of the relevant channels.Evaluate KPIs for performance of the channel including uptimes, footfalls, x-sell, etc, from the channel and take required actions to further enhance quality and efficiency.Manages Landlord relationships and rent contract negotiations.Managing the ATM performance and ensure the best customer experienceDrives ATM channel from a migration channel to a customer relationship channelOversees entire ATM network and network planning.Management & Monitor the performance of the call center to achieve the needed service level.Work with respective channels (Product & Tech) to offer & implement possible differential pricing and track salesManaging all the digital payments (Aggregators/IPN) and insuring service availability and profitability.Applying all the Digital regulatory initiatives, with all the bank stakeholders. Deep experience in disruptive propositions across Digital banking and digital paymentsExperience with designing creative, quality consumer products, as well as enabling business capability and objectives through technologyExperience of operating within a multi-channel/multi-region brandEntrepreneurial self-starter who is self-motivated, but also a team player with a professional presence Demonstrates thought leadership and is able to influence at all levels in the organization Experience with conducting user research, usability testing, A/B testing, rapid prototyping and analyticsExperience10+ years of total experience including 5-7 years of best-in-class digital experience and knowledge Deep understanding of disruptive propositions in financial servicesExtensive Digital banking experience is a plusTrack record of delivering new digital business/product propositionsExperience in large company transformations (typically in the consumer and technology sectors), and the managerial ability to lead and see programs through completion