Senior Officer, Telecom Services (0410)

Job Purpose The job holder responsible for system operation: Directly performing monitoring activities, handling incidents, ensuring network infrastructure systems operate stably, safely and with high availability. The job holder responsible for user support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.Key Accountabilities Responsibility In System Operation Perform normal operational tasks: Monitor and report the daily operating status of the telecommunications system (healthy daily checklist) Perform special operational tasks: Troubleshooting, problems, performing backup testing. Manage and update CMDB for the system. System status report. Update system operating documents. Research and deploy solutions to optimize system capacity Improve work processes to improve operational efficiencySuccess Profile - Qualification and ExperiencesQualifications Bachelor's degree or higher, majoring in Information TechnologyWork Experience Have worked in the IT field for at least 5 years Having at least 3 years of experience in providing network services in large organizations, especially banksForeign language English, Level 1/ or as prescribed by TCB from time to time.Other Requirements International Certificate of System