Senior Onsite IT Support Engineer

Job Role: - Senior Onsite IT Support Engineer Job Location: -Amsterdam/Hai Phong Experience: -8-10 Years Job Roles & Responsibilities: - Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals. Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment. Deliver VIP-level support for executive users and handle real-time escalations. Maintain and support AV/conference room technologies, resolving urgent issues promptly. Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking. Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms. Use ServiceNow for incident management, SLA tracking, and documentation. Support patch cycles, software deployments, and endpoint compliance with security/update standards. Job Skills & Requirements: - 8-10 years of hands-on experience in onsite IT support or end-user computing. Strong expertise with Windows, macOS, iOS, and Android platforms. Solid knowledge of networking fundamentals, AV systems, and VoIP technologies. Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti). Familiarity with IT asset management, ITIL practices, and frameworks. Excellent interpersonal, communication, and documentation skills with cultural awareness. Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred. Prior experience providing VIP/executive support is a strong plus.