Senior Operation Manager for D&A

W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.Stanowisko To PodlegaIS Service OwnerAs an IS Senior Operations Manager for Data & Analytics (D&A), you will take on challenges that transform industries and drive innovation. At ABB, we provide you with market-leading expertise, cutting-edge technology, and the opportunity to make a meaningful impact. You will be responsible for owning the challenge and delivering results that matter.In This Role, You Will Be Responsible ForBuilding, maintaining, and continuously improving the application operations framework in alignment with customer needs and the IS operating model.Overseeing daily operations of the application portfolio—including Snowflake, Microsoft Power BI, Microsoft Azure, and AI/ML solutions—ensuring effective execution of incident, problem, change, and release management processes.Managing service delivery from internal teams and third-party suppliers, including performance monitoring against SLAs and coordination of consultant activities within ongoing projects.Acting as the single point of contact for customers, ensuring their needs are addressed within the established framework and providing transparency through regular reporting of key application and delivery metrics.Ensuring compliance with all security, regulatory, and governance requirements across assigned applications.Gathering and analyzing feedback from customers and end users to drive continuous improvement initiatives that enhance service quality and operational efficiency.Serving as People Manager for assigned team members by:Setting clear goals and expectationsConducting regular performance reviewsSupporting individual development plansFostering a collaborative, inclusive, and high-performing team cultureIdentifying and addressing skill gaps through coaching, training, and mentoringPreparing and leading OpCo and SteCo meetings with senior management and C-level stakeholders to ensure alignment on strategy, performance, risks, and key initiatives.Key RequirementsA Bachelor’s degree in a technical discipline (e.g., Computer Science, Engineering, Information Systems)10+ years of experience in Data Modeling, Data Warehousing, People Management, and IT Operations2+ years of hands-on experience with Snowflake and Microsoft AzureStrong knowledge of:Data warehouse architecture, ETL tools, and business requirements gatheringSoftware development methodologies (e.g., Agile, DevOps)ITIL frameworks and best practicesProgramming languages, particularly SQLFluency in English (spoken and written, minimum C1 level)A mindset focused on innovation, ownership, and continuous improvementIMPORTANT: This role requires the candidate to be based in Bangalore or able to work from our Bangalore office 2–3 times per week (mandatory requirement).Doceniamy różnorodność doświadczeń. Czy to może być Twoja historia? Aplikuj już dziś lub odwiedź stronę www.abb.com, aby dowiedzieć się więcej o nas i poznać wpływ naszych rozwiązań na całym świecie.