Senior Operations Manager

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!The Senior Operations Manager is responsible for a full operational shift in one of our three Distribution Centers. You will hold responsibility for processing of all in & outbound shipments for all channels, to include Wholesale, Retail, E-com and Concession. You are responsible for maintaining a safe and secure work environment and must be a dynamic, hands-on leader who interacts effectively with all employees. The successful candidate must possess refined skills to lead multiple operations departments and have experience in project management and creative problem solving. You provide direction and assistance to managerial and supervisory levels regarding staffing requirements, productivity standards, accuracy, and service levels.The Senior Operations Manager must demonstrate strong supervisory skills, integrity, and professionalism. You are responsible for maintaining a fair and consistent employee disciplinary program through the use of productivity reporting. You will ensure that employee observations are completed in a timely manner and provide thorough training for new hires and temporary staffing, as well as cross-training as needed. You will initiate and complete cross-training in key positions to cover volume spikes, absenteeism, and vacations.The Senior Manager of Operations provides daily, weekly, and monthly Key Performance Indicator summaries to their Director or Senior Director and has the ability to analyze KPIs and initiate efficiencies to improve service levels and reduce costs. You will mentor and prepare direct reports for expanded roles and are able to prioritize tasks in a rapidly changing environment. You must have proven leadership and effectively communicate across all functions and levels of the distribution center and, as necessary, with business partners in NY and Germany. You will have demonstrated skills to oversee multiple departments and lead a team of leaders with responsibility for all shift departments and activities.What you can expect:Responsibilities include, but not limited to the following:Maintain safe and secure work environment at all timesMust be a dynamic, hands-on leader who interacts effectively and routinely with all direct and indirect employeesEffective communicator across all functions and levels of the distribution center and with business partners in NY and GermanyPossess refined skills to be a leader of leaders of several operations departmentsProject management and creative problem-solving experiences will serve the incumbent wellMaintain established internal processing service windows Analyze/create reporting to ensure all Service Level Agreements and KPIs are metIdentifies, collects, organizes and analyzes information to ensure smooth production operations. Develops measurement systems and identifies areas for improvement. Leads management team in developing processes and plans for operational improvement. Works to ensure employee development. Identifies and resolves labor issues. Project management and creative problem-solving experience will serve the incumbent well.Provide direction and assistance to managerial/supervisory level with regard to departmental staffing requirements, productivity standards, accuracy and service levelsDemonstrate strong supervisory skills, integrity and professionalismMaintain fair and consistent employee disciplinary program through use of productivity reportingEnsure employee observations are completed by direct reports in timely mannerProvide thorough training of new hires and temporary staffing, cross-training as needed; Initiate and complete cross-training in key positions to cover volume spikes, absenteeism and vacationsProvide daily/weekly/monthly KPI summaries to VP of DistributionDemonstrate ability to analyze KPI’s and initiate efficiencies to improve service levels and reduce costsMentor and prepare direct reports for expanded rolesPrioritize tasks in a rapidly changing environmentCommunicate effectively through all levels of the organization, Work effectively within a teamOther tasks as required to meet team goalsYour profile:Bachelor’s degree in operations management, Industrial Management, or Logistics is preferred5-7 years management experience in a distribution or manufacturing environmentSchedule flexibilityAvailability and willingness to work any shift, as neededStrong management skills with a history of successEffective oral and written communication skills; Great team-building skills and impeccable integrity Flexible; Able to prioritize multiple initiatives/tasks with a strict focus on deadlines; keen sense of urgencyStrong technical and analytical experience with Microsoft Office: Access, Excel, Word, PowerPoint, One NoteWorking experience with SAPWell versed in ISO Standards; APICS Certification and/or Lean Six Sigma Certification is a plus Your benefits:HUGO BOSS offers a comprehensive benefits package which includes: 21 Paid Days Off (pro-rated based on first year of employment) plus your Birthday offPaid Parental Leave for FT employeesMedical, Dental, Vision Benefits with Health Saving Account (HSA) option401(K) with company matchSHIP (Share Investment Program)Offers eligible employees the opportunity to become a co-owner and acquire shares in HUGO BOSS AG at special SHIP conditions.Flex Spending Account (FSA)Generous Employee Discount ProgramVoluntary Benefits and Critical IllnessCompany sponsored Life and Disability benefitsEmployee Assistance Program (EAP)Discounts for auto/home/pet insuranceWe are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.