Senior Process Excellence Manager

Shift : General Shift, All 3 Days WFOStrong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineeringExposure to ISO, CMMi or COPC will be added advantageConsulting experience in Shared Services Set up/BPO space is desirableSingle point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basisLead and guide a team of Improvement ConsultantsEnsuring Implementation of Quality Standards in the accountDesign and deploy consistent improvement framework to enhance customer satisfactionFacilitation of Metrics Management. CPMs/KPIsProviding High Quality Business analytics support to Management teamExecute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimizationProject planning, project management, change management at client locations, stakeholder management & communicationFacilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulationBenchmarking processes, Management dashboard set up & building the best practices repository.Leverage business optimization & innovation tools & application for process re-engineeringBring in expertise regarding moderate AI/ ML capability driven transformation experienceAny experience in driving process improvement in Geo-Maps and SDV space will be added advantageKeep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management SystemsEnsure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy