Senior Product Manager, Core Messaging

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.What You’ll DoWe’re hiring a Senior Product Manager for Braze’s Core Messaging team to lead the development of products focused on guaranteed message delivery speeds.The Core Messaging (CM) Team is responsible for Braze’s message sending pipeline and delivery controls, which enables marketers to reliably send messages to end-users at scale. Braze collects hundreds of billions of data points each month and sends billions of messages to end-users daily. Ensuring reliable delivery with strong controls is a must.As a PM on the team, your initial focus will be to build out Braze’s Service-Level Agreement-backed transactional messaging product suite. This will require you to work closely with go-to-market teams to understand the opportunities available to us in this space, and work with Engineering and Design to build the product/s that enable us to capture this market. This role also involves close collaboration with other Braze product teams to develop messaging channel-specific product enhancements.ResponsibilitiesBuild and own the product roadmap and strategy for your product areaWork closely with engineers and product designers to bring new products and features to lifeImmerse yourself in understanding our customers, market trends, and the technology landscapeStay abreast of our evolving product offerings and work with teams to improve our product accordinglyCollaborate with user experience researchers to help identify future product opportunitiesEnsure the continued quality and stability of your product to retain customer trustWho You Are5+ years of Product Management experienceFamiliarity with performance metrics, service-level agreement concepts, and RESTful APIsAbility to analyze data and metrics to inform product decisions and measure successA genuine interest in technology and innovation in the messaging and customer engagement spaceA proactive, positive, can-do attitude. You drive projects to completion excellently, and are always looking for new ways that processes and products can be improvedAbility to work within a cross-functional team and balance multiple projects at onceEagerness to learn and growBonus Points:Experience at a B2B SaaS companyExperience with product offerings that include SLAsMarketing industry experience or subject matter expertiseWhat We OfferBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.BenefitsFrom offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:Competitive compensation that may include equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leaveProfessional development supported by formal career pathing, learning platforms, and a yearly learning stipendA curated in-office employee experience, designed to foster community, team connections, and innovationOpportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work®About BrazeBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.