Senior Salesforce Administrator

About TideAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.Tide FactsTide is available for UK, Indian, German and French SMEsOver 1.6 million members: 800,000 UK and 800,000 in India and growing rapidlyOver $200 million raised in fundingOver 2500 Tideans globally - we’re diversity champions!We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, IndiaAbout The TeamFunding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.About The RoleOverseeing all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groupsWorking closely with users to resolve user support tickets. Working on automations (Flow), to help improve business processesIdentifying and gathering requirements from users and stakeholdersSupporting team members and monitor user adoption of Salesforce tools in our organizationProviding ongoing user training and create training materials as neededYou Will Be a Great Fit If3+ years of experience as a Salesforce Administrator or similar roleSalesforce Certified Administrator (ADM 201)Creative problem solver with proven ability to deliver user and business focused solutions.Salesforce administration and maintenance experience.Skilled in improving UX through optimized layouts and dynamic forms.Strong knowledge of Salesforce products, features, and releases.Experienced with third-party integrations and AppExchange solutions.Enthusiastic about Salesforce, committed to continuous learning and development.Excellent written and spoken EnglishTech StackSalesforceNatterboxTwilioShareFileJira/ConfluenceGMail/GSuite SlackWhat You'll Get In ReturnRemote first25 days paid annual leave 3 additional days for volunteering and learningPrivate Health InsuranceMental Health Support PlatformFitPassFamily and Friendly Leave (according to statutory)Personal L&D budgetShare optionsTideans Ways Of WorkingAt Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.TIDE IS A PLACE FOR EVERYONEAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.DisclaimerIt Has Come To Our Attention That Individuals Or Agencies Are Falsely Claiming To Represent Tide And Are Reaching Out To Candidates Regarding Job Opportunities. Please Be Aware ThatTide does not charge any fees at any stage of the recruitment process.All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.Communication from Tide will only come from an official @tide.co email address.Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.coYour safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.