Senior Scrum Master

Company DescriptionInfoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact.Job DescriptionThe Senior Scrum Master is a strategic role accountable for the successful, on-time delivery of complex technology solutions across multiple teams within a scaled Agile program.This role requires a dedicated servant leader who integrates advanced Agile facilitation, including leading Scrum of Scrums, with robust program management principles. The position includes all standard Scrum Master responsibilities along with the necessary skills for long-term planning and managing project delivery.You will act as the primary strategic liaison, building strong relationships with business and technology stakeholders to ensure clear alignment and promote a continuous improvement culture. This position is central to the program's success, requiring clear, transparent reporting on team progress, velocity, and program financials to drive decision-making. Success demands strong mentorship skills and a focus on removing large-scale obstacles to ensure maximum delivery value.Lead Scrum CeremoniesFacilitate all Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Reviews/Demos, Retrospectives, and Backlog Refinements) ensuring they are effective and adhere to the timebox. Proactively identify and remove impediments to help teams achieve sprint goals, coordinating with stakeholders and other teams as needed. Lead and facilitate Scrum of ScrumsDevelop a solid understanding of the product and underlying technologies to support informed decision-making and effective delivery.Project and Program Management DeliveryDevelop project plans, set milestones, and manage deadlines. Monitor progress, assess risks, implement mitigation strategies, and adjust schedules as needed. Act as the primary point of contact for stakeholders, ensuring alignment with business objectives and adherence to quality standards. Apply DMO best practices and maintain required artifacts throughout the delivery lifecycle.Define program strategy, objectives, and success metrics in partnership with Technology leadership and key stakeholders. Engage with stakeholders on regular basis to ensure alignment and provide clear, timely updates on program status.Stakeholder managementStrategically manage, align, and coordinate a diverse set of stakeholders across multiple business and technology to resolve complex, program-wide dependencies and drive clear communication channels across large-scale initiatives. Foster and support multiple business and technology teams by identifying and removing obstacles, resolving large complex impediments and dependencies. Promote a culture of continuous improvement within the teams and help the teams implement changes. Observe and understand factors that impact team performance and velocity with the goal of continuously improving and applying learnings to future sprints.Collaborate with Business Product Owners and the Tech delivery teams to ensure each sprint delivers the defined sprint scope. Assist in managing the product backlog, clarify backlog items, and facilitate effective communication between the Product Owner and the teamLeadership·Support and facilitate interaction within the team and with key members from Business and other Technology Teams such as Change Management, Infrastructure, Security, Architecture, DBAs, and Offshore Support Team Members.Participate in organistion's agile community meetups to contribute and learn about potential improvements to our agile best practices and delivery approach and ensures that the team follows Scrum practices and principles. Help the team to understand the theory, practices, rules, and values of the Scrum framework. Coach and mentor others on Agile principles and practices. Drive alignment across teams by partnering with Scrum Masters, Product Owners, and stakeholders to enable seamless cross-functional collaboration.Product/Business KnowledgeReport on key metrics such as progress, velocity, financials, risks, and issues to ensure stakeholders and the Agile DMO Group have clear visibility.Identify and present the most relevant metrics for Business and Tech stakeholders to support their decision-making processes. Manage the complexities of large-scale programs by maintaining a comprehensive understanding of the product. Drive innovation and continuous improvements by identifying opportunities for optimization and implementing scalable solutions across teams. Lead and support technical delivery by applying a strong understanding of the software development lifecycle (SDLC), engineering best practices such, and facilitating effective technical discussions between stakeholders.Qualifications:Bachelor’s degree in Computer Science, Engineering, or a related field. 7+ years of experience as a Scrum Master, with at least 2 years in a technical environment. Previous experience in POS and retail is strong asset. Proven track record of delivering successful software projects in Agile environments. Solid understanding of software development processes, technical principles and processes. Exposure with modern technologies, such as cloud computing, microservices, DevOps practices, or APIs, is a plus. Ability to communicate effectively and collaborate with technical teams. Certifications (preferred):  -Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent.  - SAFe, PMI-ACP, or other Agile-related certifications are a plus. Skills and Competencies Expert knowledge of the Agile Principles, Kanban and Scrum framework. Strong servant leadership, communication, interpersonal and negotiation skills.Excellent facilitation, coaching, and mentoring skills. Proficient documentation skills. Ability to identify and remove impediments effectively.Proven ability to manage and prioritize multiple parallel initiatives in fast-paced, dynamic environments. Advanced project / program management expertise, including planning, execution, risk mitigation, and stakeholder alignment. Effective presentation skills, with the ability to convey complex information to diverse audiences.​Strong stakeholder and vendor management skillsWhat We Offer:Competitive salary and benefits package.Opportunity to work with a diverse and talented team.Professional development and growth opportunities.A dynamic and collaborative work environment.Hybrid work options.