Senior Service Designer

What You BringEssential:● 5 to 8 years in Service Design, CX Strategy, UX Research, or Business Consulting● Strong skills in qualitative research, synthesis, and systems mapping● Proven ability to document complex workflows and create service blueprints● Proficiency in visual communication and structured documentation● Comfortable navigating ambiguity and working independently within a guided scope● Strong collaboration skills across design, business, and technology teams● A portfolio or case studies that show how your strategic thinking delivered tangible business value.As a Sr. Service Designer, you will: Discover Scenarios Across Business Units● Conduct stakeholder interviews, contextual inquiries, and observational research to uncover how work gets done.● Document existing workflows, user interactions, and system dependencies in detail.● Identify key scenarios where effort, time, or cost inefficiencies exist.● Capture both explicit processes and informal workarounds that reveal friction. Generate Insights Through Analysis● Analyze interview data, workflow documentation, and operational metrics to identify patterns.● Create service blueprints, journey maps, and process models.● Work closely with Business Analysts to validate findings with operational data.● Partner with UX Designers to translate service-level insights into experience opportunities.● Support workshops and synthesis sessions with prepared materials and facilitation.Note: Candidate based in Poland only.