Senior Service Specialist

At Volue, our mission is to provide innovative services that are critical to society — helping to unlock a cleaner, smarter, and more sustainable future.We are a leading technology company enabling the green transition by helping energy companies simplify and optimise their operations.We are now looking for a Senior Service Specialist to join our growing and supportive team.This is a fantastic opportunity for someone with experience in the energy sector who’s eager to grow, collaborate, and make a meaningful impact. You’ll work closely with experienced colleagues, support our customers in improving their energy operations, and contribute to the sustainable transformation of the Nordic and European energy markets.What you'll be doing:You have several years of experience in the energy market sector and understand how Nordic physical energy markets operate — including the processes and systems behind them.In this role, your main responsibilities include:Leading and delivering continuous services to customers using Volue’s in-house and 3rd party energy management systemsForecasting and energy procurement servicesTrading services (DA, ID, Ancillary)Settlement and reporting servicesActing as the main service contact for specific customersKeeping customer-specific documentation and instructions up to dateAdvising and supporting customers with complex service-related issuesSharing knowledge and supporting internal teams (e.g. 24/7 control room)Monitoring and reporting on service levels (SLAs)What will help you succeed:We’re looking for someone who combines an analytical mindset with strong collaboration and problem-solving skills.You might be a great fit if you have:A Bachelor’s or Master’s degree in Economics, Energy, Electrical Engineering, or a related fieldDeep knowledge and curiosity about physical energy markets (including different market types, trading strategies, and multimarket optimisation)Experience with Energy Management Systems or similar applicationsA structured, solution-oriented approach and a positive, can-do attitudeExcellent communication and interpersonal skillsFluency in English and Finnish (both written and spoken)Motivation to learn, share knowledge, and contribute to team successWhy join VolueAt Volue, we want you to feel empowered and supported to build your career.We offer:A role where you can make an impact and grow your career in green technology.A supportive, international environment with colleagues who are happy to share their knowledge.Mentorship, learning opportunities and guidance to help you succeed.Flexible working hours and a hybrid setup to support your work–life balance.Competitive salary and benefits (e.g. ePassi, occupational health services).A culture where your ideas, perspectives and individuality are valued.Who we areAt Volue, we believe that people are at the heart of everything we do.We see diversity as a strength and inclusion as the foundation of innovation. Our culture — “ONE Volue” — is about collaboration, respect and belonging. We want everyone to feel welcome, supported and encouraged to bring their true selves to work.We hire talented people regardless of gender, age, ethnicity, disability or background.Ready to start your journey in energy technology?Apply today and join us in building a cleaner, smarter future together.