Senior ServiceNow Business Analyst

We are seeking an experienced Senior ServiceNow Business Analyst to join our dynamic team.The successful candidate will play a pivotal role in maintaining, developing, and optimizing our ServiceNow platform. This position offers the opportunity to work closely with internal customers to understand their needs and enhance the functionality of our IT Service Management (ITSM) processes. Experience the freedom of remote work from anywhere in Uzbekistan, whether it's the comfort of your home or our modern office in Tashkent.  ResponsibilitiesOversee current ServiceNow environments, ensuring stability and efficiencyCollaborate with stakeholders to identify and analyze business requirementsDesign and implement enhancements to existing ServiceNow modulesLead the development of new modules tailored for our internal customers' needsCoordinate with the IT and development teams to streamline delivery processesApply Agile methodologies to balance development tasks and operational support activitiesEnsure alignment of ServiceNow configuration and deployment with organizational goalsProvide expert-level support during transition phasesMonitor performance metrics and suggest strategies for continuous improvementTrain and mentor junior staff on ServiceNow functionalities RequirementsBackground of at least 3 years in a ServiceNow environmentExpertise in ServiceNowQualifications in Business Analysis or a related fieldSkills in Agile delivery methodsCompetency in analyzing complex business scenarios and proposing solutionsCapability to manage multiple priorities and stakeholders effectivelyProficiency in documentation and change management processesFluent English communication skills at a B2+ level Nice to haveAdditional ServiceNow certificationsBackground in ITIL frameworkCompetency in additional ITSM tools We offerWe connect like-minded people:Delivering innovative solutions to industry leaders, making a global impactEnjoyable working environment, whether it is the vibrant office or the comfort of your own homeOpportunity to work abroad for up to two months per yearRelocation opportunities within our offices in 55+ countriesCorporate and social eventsWe invest in your growth:Leadership development, career advising, soft skills and well-being programsCertifications, including GCP, Azure and AWSUnlimited access to LinkedIn Learning and UdemyFree English classes with certified teachersDiscounts in local language schools, including offline courses for the Uzbek languageWe cover it all:Monetary bonuses for engaging in the referral programMedical & family care packageFour trust days per year (sick leave without a medical certificate)Discounts for fitness clubs, dance schools and sports programsBenefits package (sports activities, a variety of stores and services) EPAM Uzbekistan is a team of technologists and innovators united by technology. In 2019, we opened our first office in Tashkent. Since then, we’ve built a continuously learning organization that helps its employees reach their full potential and achieve professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.