Senior Technical Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!About This RoleAs the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Technical Success Manager to be based in Malaysia.As a Senior Technical Success Manager you will be required to successfully balance strong trust relationships with our strategic customers for multiple segments, by gaining an understanding of their IT infrastructure, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion.Additionally, you will need to become proficient in OutSystems so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Customer Success, R&D, Sales, Professional Services, Product Management, and Global Support - so that you will be an advocate for our customers' main challenges and needs.What You Will Lead/Do Or Key ResponsibilitiesCoaches customers in the successful implementation of OutSystems in highly complex and regulated IT EcosystemsEffectively bridges communication between multiple technical stakeholders at the Customer and OutSystemsDrives cross-functional discussions strategic inside OutSystems and Customers to drive the expansion of the platform usage to new areasInvests continuously in research on CS and OutSystems topics to act as a trusted advisor for the customerWorking closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)Understand our customer's ecosystem and IT Landscape;Perform technical reviews and share knowledge to identify and prevent potential issues;Design technical adoption plans to ensure sustained growth in technology proficiency;Catalog, categorize, and share common customer issues with other OutSystems teams;Serve as a customer advocate within OutSystems;Deliver key OutSystems product road map updates;Provide an exceptional customer service experience.Qualifications / What You Need To Succeed5+ years of experience in Mobile/Web application development;2+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager;Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;OutSystems development and administration experience is strongly preferredExperience working in a professional services, support, engineering, sales engineering or development organization;Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagementPractical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;Outstanding written and verbal communication skills in English;Ability to explain complex information to customers clearly and concisely.Ability to travel;Bachelor's degree in a science or technical field, engineering, or computer science is a plus.Ability to converse in English and Bahasa Melayu is a must.The Longer StoryOutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles.We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.Amongst our customers are some of the world's most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. We’re recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena.Working at OutSystemsOur goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.What do we have to offer you?A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.Disrupting the status quo is in our DNA. In fact, it’s why our company exists.We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.Are you ready for the next step in your career? Then we’d love to hear from you!OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.