Senior transfer agent

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youWe are seeking a detail-oriented and proactive professional to join our team, supporting investor communications and transfer agency (TA) operations. This role requires strong organizational skills, a commitment to excellence, and the ability to collaborate effectively across teams.Key ResponsibilitiesInvestor CommunicationsManage the investor mailbox and ensure timely responses to investor queries.Maintain a zero-complaint approach through effective communication, adherence to business etiquette, and professional stakeholder interactions.TA OperationsProvide guidance and support to Client Service Managers in:Preparing and releasing drawdown, capital call, and distribution notices for closed-ended funds.Preparing and releasing investor reporting, including Capital Account Statements and Financial Statements.Processing cash transactions (capital calls/distributions), including receipts, payments, and bank account reconciliations.Handling investor operational issues.Preparing fund audit confirmations.Overseeing offshored activities and monitoring KPIs.Assisting with internal and external audits as required.Preparing administrative reports for clients and third parties.Registrar DutiesSupervise the creation and maintenance of accurate fund static data within TA systems.AML/KYC OversightSupervise investor onboarding processes and ensure compliance with AML/KYC workflows.ProjectsContribute to specific ad-hoc projects and oversee their delivery and completion.Skills Required:A minimum of 5 years of experience in transfer agency in the Luxembourg fund services industry, specifically for close ended entities.Financial accounting knowledge/ experience is an advantage.Good working knowledge of Microsoft Office (Word, Excel).System knowledge of Mantra, Investran, Paxus and/or eFront, ICX is an asset.Excellent communication skills and a truly client servicing mindset.Good interpersonal skills and sense of teamwork.Committed to self-improvement.Ability to work autonomously and remain calm under high pressure.Ability to deliver within agreed deadlines.Fluent in English, French/ German is an advantage.Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.