Senior Travel Designer

Job DescriptionPRIMARY PURPOSETo generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of Rwanda as a destination.This position is based in Kigali Office.Detailed ResponsibilitiesDevelop relationships with AgentsLiaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.Continuous communication and excellent service delivery to agents at allBuild relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required). 2.Team management and other reservations related tasksKeep Agents’ booking information updated in the ARM (likes/dislikes – booking habits ) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.Coaching to improve team member skill setsOrganizing and Motivating team members to accomplish their goalsStreamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life changing journeys forAccurately design, develop, and plan the guests' itinerary.Address and resolve any travel-related issues or emergencies that may arise during the client's tripStay informed about industry trends, new destinations, and changes in travel regulations to provide clients with up-to-date information and adviceAttend product trainingLiaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on theKeep apprised of company policies, procedures and system.4. Confirmed Bookings in accordance with company procedures Quoting bookings – Design, develop and plan guests’ journeysQuote accurately and timeously and upsell where possible to benefit both Wilderness and the agent ensuring relevant information is obtained from the ARM prior toFor special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey.Work with the Yield team on maximizing out bed nights and margin per booking.Understand the agents/guests needs in each booking, if email does not help clarify then call theFollow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional spaceFollow up on daily WISH/WW expiry reports with Agents ensuring no bookings are auto released and bookings are managedMeasure sales and GP% per agent in conjunction with Sales, identifying variations and maintaining good GP’s per booking.Once an agent confirms a booking in writing, a deposit invoice is to be sent. Once payment is receipted, confirm all services required and to cancel those services not needed in the system and relevant APHandover Guest information in the Window with a booking file for Ops Specialists.Create the automated deposit invoice including all services that are confirmed and need to be delivered in accordance to the agents agreed T&Cs, ensure bookings are not exposed on the TFSCredit card payments - ensure that the links from the finance team are correct and send onto theProcess any additional changes/updates after confirmation to the itinerary.All bookings need to be recalculated to ensure the VAT is correct when doing the finalIdentify and obtain all relevant information for passing a credit note as required and authorized with Reservations Ensuring this been applied correctly.Confirm that all services not required have been cancelled prior to invoicing finalHighlight all VIP guests to the relevant Managers (reservations and sales) once qualified and advise on reasoning for VIPAll required travel information to be obtained from the Agent e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from theReview guest travel docs completed and ensure details are correct prior to sending out to the agent.CANDIDATE PROFILEQualificationAdvanced diploma in Tourism/Hospitality;Bachelor’s degree in Tourism/Hospitality is desired;Tertiary certificate in Travel & Tourism/hospitality is a plus;ExperienceMust have 3-5 years of Experience in Hospitality industry as a Travel designer;Other Foreign language skills is advantageous.Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry advantageous.General product knowledge on Rwanda. Personal or educational travel experience advantageousWorking knowledge of Tour Plan and WISH or similar booking/operating system advantageous.SkillsSkills: Time management and prioritizing workload skillsIndustry Knowledge and Experience desirableExcellent organizational and time-management skillsExcellent customer service skillsTeam management skillsGreat physical fitness and ability to perform repetitive tasks for extended long hours if needed.Excellent communication skills both written and oral, in English.Computer Literate (Microsoft Office, email, Internet)InterestsA passion for wildlife and a commitment to sustainability and conservation.Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303Apply