Senior Virtual Relationship Manager - NB - TARU(MGN Pakistan)

Job PurposeMaintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governanceTo achieve assigned non-financial target by emailing and calling the customers.Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behaviorResponsible for quality & soundness of assigned Platform/NEOBiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.).Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittancesNo breach of Customer Experience Conduct or Customer Protection Regulation standardsKey result AreasPrompt resolution of any referrals raised by the respective internal teams/ stakeholders like CPC, DTR, compliance etc.Coordinate with the customers for all EDD queries raised by the CPC and Compliance.Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behaviorUnderstanding and use of Flex cube, CRM, side viewer, and any other relevant identified systemEnsure to action all the cases within the TATSupport the Customer for timely Updating of KYC/ Turnover variance in line with the bank’s requirement by coordinating with the SME compliance and SME Business Governance teamFollow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittancesMaintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governanceAssisting compliance/AML/FP&I & all governance units without tipping off a customerAdhering to all regulatory requirements followed by the bankWork closely with SME central teams, compliance & all governance unitsOperation risk management through active reporting analysisNo breach of Customer Experience Conduct or Customer Protection Regulation standardsOperating Environment, Framework and Boundaries, Working RelationshipsOperates in an assigned business environment where the interface with customers is over the telephone, email.Operates within standard rules and guidelines set by the Bank and additional ones set by priority banking.The Job holder needs to work closely with branches, SME central teams, compliance & all governance units.Adherence to SOP & ensuring quality service to the NEOBiz-portfolio.Problem SolvingComplaint resolutions are mostly related to explaining procedures or providing information regarding Platform/NEOBiz banking. First point resolution,Getting to root cause analysis and reversals of charges where necessary as per ADM.Decision Making Authority & ResponsibilityThe job requires the job holder to possess skills to review customer relationships, bank’s policies, and financial objectives to take decisions on charges reversal, account maintenances,Operation risk management through active reporting, analysis 7 monitoringLimited to certain functions which enable on-the-spot Monitoring.Knowledge, Skills and ExperienceUniversity graduate (Preferably with some finance / Banking or math’s component)Excellent knowledge of business banking productsMinimum 1-3 years of experience in business bankingGood knowledge in compliance and AMLExcellent communication skills (Oral and written)Very customer focusedGood knowledge of Microsoft tools (Word, excel & PowerPoint)