Service Delivery Guide Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We AreHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job DescriptionWe are seeking an Entry-Level Service Delivery Guide Engineer to join our Service Delivery Readiness and Enablement organization. In this role, you will help create, maintain, and publish high-quality service delivery documentation that enables HPE technical teams and partners to install, configure, and support new and existing products. You will collaborate with global subject matter experts, engineers, and operations teams to ensure content accuracy, clarity, and alignment with HPE standards.This is an excellent opportunity for someone early in their career who has strong technical communication skills, attention to detail, and a desire to work within a global technology environment.ResponsibilitiesCreate, update, and publish service delivery guides and technical documentation for HPE products and services.Work within HTML templates to produce clean, accurate, and well-structured documentation that follows HPE formatting, branding, and style standards.Collaborate with global engineering and delivery teams to gather technical information and convert it into clear, standardized documentation.Validate documentation quality, including debugging/linting HTML, checking formatting, and verifying links.Use SharePoint to upload, manage, and publish content (including adding web parts and updating ASPX pages).Utilize Adobe Dreamweaver, Acrobat, and MS Office tools to edit, format, and prepare documents for release.Maintain documentation consistency across product lines and ensure alignment with HPE templates and processes.Communicate clearly in English via email and virtual meetings to clarify requirements and report progress.Manage tasks independently and meet deadlines while working in a remote, distributed environment.Education And Experience RequiredBachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).Experience with technical writing (academic, internship, or professional).Familiarity with HPE products, data center hardware, installation processes, or technical support environments is preferred.Experience working in remote or distributed teams is an advantage.Knowledge And SkillsKnowledge of HTML and experience debugging, linting, and maintaining HTML code.Ability to work within templates and follow strict stylistic and branding standards.Experience using Adobe Dreamweaver, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).Experience with SharePoint content management, including adding web parts and publishing ASPX pages.Strong written and verbal communication skills in English.Self-motivated, detail-oriented, and able to work independently.Ability to work with diverse, worldwide teams and gather information from multiple stakeholders.Familiarity with IT infrastructure, data center products, or installation/support processes is a plus.Join us and make your mark!We OfferA competitive salary and extensive social benefits.A diverse and dynamic work environment.Work-life balance and ongoing support for career development.An amazing life inside the element! Want to know more about it?Then let’s stay connected!https://www.facebook.com/HPECareershttps://twitter.com/HPE_Careers#earlycareerHPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. All decisions are made based on qualifications, merit, and business need. We aim to be one global diverse team, representative of our customers, working in an inclusive environment where we can continue to innovate and grow together.Additional SkillsAccountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}What We Can Offer YouHealth & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay ConnectedFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.#bulgaria#servicesandsupportJobServicesJob LevelEntryHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.No Fees Notice & Recruitment Fraud DisclaimerIt has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.