Service Delivery Manager

Description De L'offre D'emploiInterface with Executives, IT Management, and End Users to define business, financial, and operational requirements.Develop standards and best practices for use across multiple projects.Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.Report and escalate to IT management and the IT Steering Committee as needed.Effectively manage, document, and communicate project risk.Manage project documentation, agreements, and contracts.Collaborating with technical design teams to set standards for software, hardware, and security.Compétences et expérience requisesUniversity Degree in Software/ Computer Engineering (Bac+4) or equivalent combination of education and work experience.At least 3 years of related experience in Service Delivery Management.Good computer skills and the ability to use business support software.Strong customer service, project management, and quality control skills.Resource planning skillsStrong project and vendor management skillsExperience with cloud migrations and management preferred, but not requiredExcellent communication, research, analytic, project management, and documentation skillsAbility to handle multiple, concurrent, projects; manage vendors effectively and be responsive to users and IT staff in a timely manne.