Service Delivery Manager

Job Title:Service Delivery ManagerJob DescriptionJob DescriptionA Service Delivery Manager’s primary focus is building strong and mutually beneficial relationships with their assigned clients. They serve as the primary liaison with Client, the Engineers, and Catalyst Account Management; supporting projects, and service delivery. They drive client satisfaction. They are Concentrix culture catalysts.Responsibilities:Client Facing responsibilitiesBuilds strong relationships with assigned clients and CNX business units.Serves as the primary contact for the client and internal business units.Responsible for client communications and conflict resolution.Address client concerns in an efficient and timely manner.Engineering team responsibilitiesPartner with the Engineering team to ensure on time and to budget delivery.Assist Engineering teams to understand client requirementsOn board and continue to support the Engineers needs after on boarding.Catalyst Account Management.Understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in client-facing meetings.Deliver monthly reviews to account management.Support business during client QBRs.Minimize Engineering costs.CSAT Technology ChampionSeek client feedback.Develop related action plans to improve CSAT.Collaborate with Engineering team to help drive improvements in CSAT score.Concentrix Culture ChampionDevelop personal understanding of what it means to live the Concentrix Culture.Model the way by aligning actions and behaviors with the Concentrix Culture.Mentor others to understand and model the Concentrix Culture.Position Requirements:Bachelor’s Degree in related field from a four-year university or college preferred.Excellent verbal and written communications skill (English, and native language)Excellent listening, negotiation, and presentation skillsProven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment.Expert ability to handle conflict resolution.Ability to influence effectively at all levels of the organization.Proven ability to track/manage/reduce costs.Location:EGY Work-at-HomeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1664587