Service Delivery Manager

TCS is Looking for Service Delivery Manager who can start immediatelyExp: 5+yearsDrive: In-person Interview.Interview Date: 25-Oct-25 (Saturday)Primary Skills – Expert level experience in Project Management with Cyber Security SkillsDomain Skills-Infrastructure SkillsCertification: PMP, Prince2, ScrumLocation -MumbaiActivities to be performed.8+ Years of Experience in Service Delivery /Program Management roleService Delivery Manager should work on multiple projects or initiatives.Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.Building strong relationships with teams, clients, COE's and other stakeholdersCollaborating with CSP ecosystem and bring more value adds & Service improvements across customers.Good Understanding of SOW, Scope, Risk Mgmt.Monitoring & Tracking Service SLA and Risk ManagementClosely worked with Team/Leads and ensure timely deliveryWeekly/Monthly Status Reporting to Customer and TCS leadership teamMonitoring Compliance of all Security toolsYearly Customer Satisfaction Survey