Service Desk Analyst

🖥️ We’re Hiring: Service Desk Analyst📍 Location: Remote (Australia)🕒 Employment Type: Full-Time💼 Level: Entry-Level / JuniorWe’re looking for a customer-focused and tech-savvy Service Desk Analyst to provide first-line IT support to employees and clients. In this role, you will help troubleshoot, resolve, and escalate technical issues, ensuring smooth IT operations in a remote-first environment.🎯 Key ResponsibilitiesProvide first-line support for hardware, software, network, and system issues.Respond to support requests via email, chat, and ticketing systems in a timely manner.Troubleshoot and resolve technical problems, escalating complex issues to senior IT staff when needed.Assist with user account management, access permissions, and password resets.Document incidents, solutions, and procedures in the service desk system.Monitor IT systems and report recurring issues or trends.Support IT projects and initiatives as required.✅ Requirements0–2 years of experience in IT support, help desk, or service desk roles.Basic knowledge of computer systems, operating systems, and networking concepts.Familiarity with ticketing systems and IT service management tools is a plus.Strong problem-solving and troubleshooting skills.Excellent communication and customer service skills.Ability to work independently and collaboratively in a remote environment.High attention to detail and reliability.Fluent in English.Based in Australia with the legal right to work full-time.🌟 What We OfferFully remote work within Australia.Opportunity to gain experience in IT support and service desk operations.Professional development and training opportunities.A supportive and collaborative remote IT team.Competitive salary and benefits package.