Service Desk & Client Specialist

As an IT Support Specialist, you will play a key role in ensuring smooth and efficient technology operations across the organization. Acting as the first point of contact for IT-related issues, you will provide exceptional customer service, resolve technical incidents, and support both onsite and remote users. Your proactive approach will help maintain a reliable IT environment while contributing to continuous improvement in service quality.Your responsibilities:Customer ServiceProvide and be the first point of contact for first/second-level IT support via phone, email, and ticketing systems, addressing hardware, software, and network-related issues.Log, categorize, and prioritize incidents and service requests; escalate unresolved issues to expert team as needed.Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other IT equipment.Maintain accurate records of incidents, requests, and resolutions in the ticketing system; contribute to the creation of KB articles.Assist with user account management, including password resets and access permissions.Deliver excellent customer service, ensuring all interactions are professional, courteous, and solutions orientedIdentify recurring issues and suggest process improvements or preventive measures to enhance IT service quality.Provide support on joiner/mover/leaver process including hardware deliverySupporting Onsite/remote AV Technology in the meeting room and collaboration areas.Advise and support end user on how to use their workplace system efficientlyEnsure that all required hardware is available in stock to prevent equipment shortagesYour Profile:Degree or apprenticeship in IT or equivalent experience in a similar role.2+ of experience in IT support, service desk operations, or end-user computing, ideally within an international or corporate environmentProficient in Windows OS and macOS environments.Experience with hardware and peripheral management (printers, monitors, mobile devices).Understanding of Microsoft 365, Active Directory, and ITSM tools (e.g., ServiceNow).Excellent problem-solving abilities and a proactive mindset.Strong communication and interpersonal skillsCustomer-oriented, with a commitment to delivering exceptional serviceOrganized and able to manage multiple tasks effectivelyFluency in English is required; German and/or French are considered an advantage.Nice to have:Knowledge of Windows OS and macOS configuration, deployment, and lifecycle management.Familiarity with network principles (DNS, DHCP, VPN)Scripting (e.g., Powershell)