Service Desk Engineer

G+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology.G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D Netcetera community. In international teams, we passionately develop customized solutions and products for the challenges of the future.Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.RequirementsYour tasksHandling request and incidents sent to ServiceDesk via ticketing system, phone or direct approach from other employeesConstantly updating Service Desk documentation and proposing improvements, automation and optimizationsBasic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issuesManaging hardware inventory (order, receive, document and distribute the hardware)Workplace preparation for the employeesSupporting company eventsYour profileDegree in computer science or equivalentFluent in English (written and spoken); knowledge of German is an advantageExperience with infrastructure based on Windows 11, Microsoft Office 365 and other applicationsBasic knowledge from MacOS AdministrationBasic networking conceptsIt is a plus if you have knowledge of ITIL4 Foundation, Azure Administrator Foundation or ServiceNow Administrator FoundationAdditional experience with Configuration Manager (SCCM), Managing Azure AD, Intune, SharePoint, Teams, Exchange Online, Jamf or other MDM platforms is an advantageFor this position, we only consider direct applications.