Service Desk Specialist

About UsPioneers from the very beginning, today we continue to redefine how the world’s leading companies think about hiring and retaining top talent.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.https://www.weareams.com/The RoleDo you consider yourself to be a solutions-focused, innovative thinker who thrives on overcoming obstacles? Then, we want to hear from you!Our Technology Department is at the heart of innovation and excellence and we are committed to leveraging cutting-edge technology to enhance our products and services. Our role will give you the opportunity to interact with internal clients to address their technology needs, ensuring that we can deliver our contracted services and new business wins that ultimately contribute to the growth of our organisation. Key AccountabilitiesWhat you’ll be doing:Provide 1st and 2nd line supportTake ownership and responsibility for managing support tickets assigned to youEnsure all tickets and queries received by the team are accurately and securely processed in ServiceNow, in line with agreed SLAsDrive continuous process improvement across the team and functionBuild and maintain strong working relationships within the team, with Internal Technology, and with third-party vendors to ensure SLA delivery and consistently high-quality serviceMaintain the knowledge base and update technical documentation as neededProvide support, guidance, and training to both existing and new team membersSkills & ExperienceWhat you need to have to be successful:At least 3 years of experience in Service DeskFluency in English – ability to communicate effectively at all levels, both internally and externally, including via telephone and emailAbility to act as a role model for the teamStrong attention to detailProactive problem-solving skillsExperience with recruitment technology products (ATS) is preferred, but not requiredGood working knowledge of ExcelOtherWhy AMS?At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.We offer:Full training and supportHigh value and challenging workA vibrant, diverse, and collaborative cultureFlexible workingA competitive reward and benefits package*The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies *Details may vary slightly depending on your location, local labour law, etc.Our culture of inclusion and belonging.We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.Hit the Apply now button to get your journey started!