Service Desk with German - (Junior) Consultant (f/m/d)

ENABLING YOU TO SHAPE A BETTER TOMORROW Code number: J000017657 Entry level: Professionals Location: Timisoara Organization: MHP - A Porsche Company Tasks Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or emailIdentifying and assessing customers’ needsSupport for basic customer issues and requests related to IT systems and applicationsEscalate service requests that cannot be scheduled within agreed service levelsImprove customer service, perception, and satisfactionMaintain the Knowledge Base informationTrain and assist junior colleaguesQualificationsProven experience in IT support, Service Desk, Technical Support or Customer SupportGood understanding of IT concepts (i.e. email, ︈︍︍︇︈︆︁︁ ︂︆︄︅ ︁︁︎︌ ︈︂︇︍ ︈︆︅️︊︄︈︌︊︎︂︎AD, OS, Mobile devices etc.)Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessaryGerman Advanced ( B2-C1), English medium level ( B1)Problem-solving skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situationsCustomer-oriented and cool-temperedAbility to work in a team and communicate effectivelyThings to know before departure: Start: by arrangement - always on the 1st and 15th of the monthWorking hours: full-time (40h); 27 vacation daysEmployment contract: UnlimitedLine of work: Consulting Language skills: Fluency in written and spoken German (B2-C1) & English (B1)Flexibility & willingness to travelOther: a valid work permit Exclusive look behind the scenes At MHP, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking. Among other things, we offer:We support and appreciate colleagues as they are and celebrate our successes together.We always welcome creativity and new impulses.In terms of time and place - depending on the project, at home, in the office, at the customer.With us, you get the opportunity to grow in your tasks, in your knowledge, and in your responsibility.You can find a comprehensive overview of our benefits here