Service Engineer

At Esco, we strive to make human lives healthier and safer by committing to invent, discover, and commercialize enabling technologies in the life sciences arena globally. A leading manufacturer of laboratory equipment, bioprocessing tools, and state-of-the-art IVF medical devices, we pride ourselves as a life sciences ecosystem builder comprising of over 30 companies in 43 office locations, with proprietary products and services sold in more than 100 countries worldwide.We continuously challenge ourselves to break new ground in the life sciences arena, and we succeed by leveraging the diverse expertise of our talented individuals from all walks of life. In exchange, we provide opportunities for them to reach their potential. Let’s work together to deepen our global footprint and pursue our mission of making human lives healthier and safer!Location: Will handle North ThailandResponsibilities:Field service support for Esco productsHandle all breakdown calls in the earliest response timeEnsure high level of customer satisfaction and effectively manage customer expectationsPrepares monthly reports to present the overall performance of the service and technical application managementMonitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repairResponsible for decisions when to instigate the escalation process in order to resolve a customer concern/issuePublish and maintain all service documentation in a Service Binder for distribution to field service organizationsMaintain online service documentation on the Esco distributor intranetPerform troubleshooting, commissioning, certification of units promotedProvides effective teamwork, building a strong relationship with customer contactsThe Ideal Candidate Would Possess:Degree in Engineering or any related field.With at least one (1) year of working experience in laboratory equipment repair and troubleshooting.Fresh Graduates are welcome to apply!Good command of spoken and written English.Good analytical and problem-solving skills.Willing to travel locally and abroad.With a driver’s license and experience in driving both automatic and manual vehicles.