Service Engineer (Laser Technology)

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?Service Engineer (Laser Technology) Your Role:To provide service solution for TRUMPF Laser and other high-power laser products, primarily for major assigned client(s) and for other customers as wellField service and technical In-house Support for TRUMPF VietnamResponsible for repair, maintenance, installation and training of machinesResolve high level technical machine and operational problems for customers by inspection and diagnosis of machine, spare parts identification and recommendations to customersInput detailed records of service and repair into company information systems, including technical problems, action taken and spare part used to correct problemsReport discrepancies, unresolved or recurrent problems to the service managerSupport on solid State Laser at the National Support Centre (NSC)Implementation of SIS projects and upgrades on Solid State Laser at TRUMPF subsidiaries and service agents (Service Information System)Implement strategies processes to continuously improve cost, speed and quality of TRUMPF servicesStay up to date with new product introductionsInterface with other departments or subsidiaries necessary to obtain answer to technical problemsAny other tasks or projects assigned by Service ManagerYour Profile:Bachelor’s Degree in Engineering or other related fieldsGood communication and problem solving skillsGood verbal and written English communication skillsAble to travel extensivelyKnowledge of laser applications is an advantageCustomer oriented, team player and growth mindsetService mind and customer orientedWhat we offer:International, varied and independent workAccess to the latest technologies and work equipmentRespectful and appreciative corporate cultureFlat hierarchies in a dynamic teamContact Person:Rapeeparn Limcharoenpornrapeeparn.limcharoenporn@trumpf.com