Service Engineering Specialist

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.Position SummaryAccountable for determining root cause and corrective action for issues affecting product in service working with other departments and suppliers as required. Responsible for documenting and releasing instructions to complete retrofits. Also, responsible for the general support of field staff.WHAT YOU WILL DO:Recommend course of action to solve problems brought to the department by the field staff or the customer directlyAssign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queuesInvestigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issuesCreate instructions to service or service bulletins with clear information for the field staff to complete the repair. This may require field work to determine root cause and corrective action. Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issuesSupply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manualsStay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicleResolves customer problems or complaints effectively and in a timely mannerCo-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelinesAssists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fitSpecial assignments as requiredWHAT YOU NEED TO BE SUCCESSFUL:Technical aptitude with a Bachelor of Science in Engineering, Engineering Technology Diploma or a combination of equivalent education and engineering experience will be considered. (Mechanical/Manufacturing)Registered (or eligible to be registered) as a Professional Engineer or Certified Engineering TechnologistExperience with air brakes, engines, transmissions, and general troubleshooting considered assetsExceptional customer service experience and problem-solving skillsStrong verbal and written communication skillsStrong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environmentMotivated self-starter with high level of initiative*Travel up to 10% may be required across Canada and the US*WHY JOIN OUR TEAM:Competitive Wages. A continuous learning environment. Ability to advance your career with a growing company. Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.