Service Expert LATAM

About Lumenis:Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets, and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL), and Radio-Frequency (RF).Key Responsibilities: Provide technical support to distributors, including installation, troubleshooting, and maintenance of medical laser systems. Operate in a hybrid role: remote support plus 1-3 field visits per quarter across LATAM. Ensure prompt and professional resolution of customer issues to maintain high satisfaction, while collaborating with service and sales teams to implement service strategies and grow the business. Handle customer calls and escalations with urgency. Ensure distributors meet Lumenis service standards and SLA's. Lead product training sessions and act as LATAM’s main trainer. Identify efficiency improvements for distributors. Maintain strong communication with managers and sales colleagues. Escalate risks to customer satisfaction or contract fulfillment. Manage tools, test equipment and parts according to company policy.Requirements:Qualification required: Degree in Electronics or Mechanical, Engineering/practical engineering. Previous experience with laser products, Ophthalmic or Aesthetics will be beneficial. Area covered is largely all LATAM. Candidates can expect to spend 1-3 visits per quarter. Very good planning, time management and organization skills. Fluent in Spanish and English is a must, unconditionally. Portuguese – a substantial advantage. If located in Germany, German is an advantage. Good oral and written communication skills. Attendance of training courses and technical seminars in Europe will also be required.We welcome applications from candidates located in the London area (UK) and the Frankfurt area (Germany).Kindly note that only applications submitted in English will be considered.