Service Manager - Te Kahu Tōī | Intensive Wraparound Services

Date advertised: 24 Nov 2025Job Type: PermanentLocation:Tauranga, NZ Whakatane, NZ Taupo, NZ Rotorua, NZHelp shape the future of EducationWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.About this role | Mō tēnei tūrangaPermanent, full-timeBased in Bay of Plenty (flexible location – Rotorua, Taupō, Tauranga or Whakatāne)The Service Manager, Te Kahu Tōī/Intensive Wraparound Services (IWS) will be responsible for managing a team of multi-disciplinary specialists in the development, co-ordination and provision of efficient, effective and equitable delivery of services in accordance with the goals, objectives and policies of the Ministry and the principles of the Te Kahu Toi, Intensive Wraparound Service. This role works across the Bay of Plenty-Waiariki and Hawke’s Bay/Tairāwhiti regions.Service Managers work collaboratively with the community (e.g. education providers, Iwi) to understand and address learning support needs at a universal, targeted and individual level.Salary range: $120,193-$139,091 per annum + 3% KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the job description here. About you | Mōhou akeWe are looking for someone that has a proven ability to lead, coach and support a team of people to achieve quality-based outcomes for children and young people with complex needs across a range of contexts, this includes working with their family and community.You must be able to make fit-for-purpose decisions that are solution-focused, show curiosity, flexibility and openness in analysing and integrating ideas and information from differing perspectives.Be resilient; show composure, grit and a sense of perspective when the going gets tough; to help others maintain optimism and focus.The successful applicant will be able to demonstrate the following capabilities and competencies:The ability to lead a multi-disciplinary team of professionals, and manage workload and resource issuesThe ability to work collaboratively within the context of the IWS model and Learning Support Delivery Model to achieve positive outcomes that draw on the combined resources and expertise of the sector, services, and wider communityThe ability to strengthen sector responses to neurodiversity and a wide range of learning support needsThe ability to facilitate the effective use of tools, approaches and people resourcesDevelop strong connections and networks across the Ministry, local education providers, iwi, communities and whānau to achieve educational priorities for the regionBroker support from across the Ministry and other agencies to deliver joined up work programmes tailored to local needsExperience at influencing and leading innovation, people, programmes, and changeAbility to assess needs, risks, and performance issues and address gaps proactivelyAbility to follow through and finish complex or sensitive tasks and issuesReporting and assessing skillsAbility to use and interpret data including the ability to use information to influence decisionsProven ability to communicate professionally and effectively in both written and oral EnglishA big picture view and ability to think strategicallyAn understanding of the Treaty of Waitangi and its implications for the work of the Ministry of Education, especially in matters relating to Māori development and the partnership values that flow from the TreatyA relevant tertiary qualificationA full current driver licence as travel is a requirement of this roleThe ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.About our group and team | Mātau rōpū akeTe Mahau | Te Tai Whenua (Central) is a frontline group that collectively provides leadership and integrated services to the sector and others.Our teams work closely with the early childhood and schooling sectors, providers, and communities to provide support, expertise and resources to help children and young people reach their full potential.Te Kahu Tōī, The Intensive Wraparound Service, is a service that provides comprehensive, evidence-based interventions to support children/young people with challenging behaviour, socio-emotional difficulties and complex learning needs across a range of contexts. The team works collaboratively with children/young people, parents/caregivers and family/whānau, schools, agencies and local communities to develop and implement comprehensive ecological wraparound plans.The priority for these plans is for the child/young person to achieve success at home, school and in their local community. For information about the Intensive Wraparound Service please refer to http://www.education.govt.nz/school/student-support/special-education/intensive-wraparound-service-iws/Are you ready to make a difference? | Kua rite koe mō tēnei mahi?If this opportunity interests you, please submit your cover letter and resume by using the ‘Apply’ button (please do not email your application). In your cover letter, we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information, please contact Pennie Muldoon at 07 349 7464 and/or email Pennie.Muldoon@education.govt.nz.Applications close at midnight on Sunday, 7 December 2025.We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.