Service Manager

Your roleBusiness Management (50%) – Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.Customer Relations (30%) – Visit customers and provide advice on service standards and sell service plans, products, and training. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).Safety (20%) – Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.Perform other duties as assigned.To succeed, you will needExperience – 5-7 years of directly relevant experience, preferably within the Atlas Copco Group.Education – High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.Skills – Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel, as well as in SAP applications. Some travel required. Must have a valid driver’s license.In return, we offerChoose your career with us!Drive your Career, Explore Opportunities, Realize your Passion . . .Attractive Benefits IncludeExcellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement planHealth insurance/ Dental insurInsuranceion insuranceCompetitive Paid time offAnnual Bonus Life & Disability insuranceSalary Range: $105,000 – $120,000 *depending on experience*Based On Knowledge, Skills, And Experience.Job locationThis role is fully remote; however, candidates must reside in or near McDonough, GA.Contact informationTalent Acquisition Team: Sowmya PrativadiDiverse by nature and inclusive by choiceBright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.