Service Manager

About the CompanyHAKA Auto is a Mega Dealer in Indonesia, specializing in the marketing of BYD Auto products. The company is establishing branches and dealers (VSP - Vehicle, Service, Parts) across major cities in Java, including DKI Jakarta, Sulawesi, and Kalimantan. HAKA Auto not only focuses on selling car units but also offers comprehensive After Sales Services, including vehicle repairs and the supply of spare parts.About the RoleThe Service Manager oversees all operations in the service department of an automotive dealership. The role ensures customer satisfaction, efficient workshop productivity, and profitability through effective management of people, processes, and resources.ResponsibilitiesLead and motivate a trained staff to provide quality service to all customers in a timely mannerServe as the key liaison to sales and management to ensure consistent customer satisfactionProvide status and service reports to recommend next steps to managementQualificationsAssociate's degree or equivalent experience3+ years' of experience either in technical support or managementExperience in the automotive industryExcellent written and verbal communication skillsTechnical support experience