SERVICE OFFICER

The Service Officer is responsible for managing the Service Assistants’ daily transactions; implementation of approved facilities; and account maintenance tasks for Corporate Loans and other corporate products availed of by clients; as well as administrative functions for the team including preparation of reports.ResponsibilitiesSupervises the team's Service Assistants in the fulfillment of account maintenance tasks, such as, but not limited to, document review, checking and submission of approved credit facilities, and regularization and reduction of documentary deficienciesManages the team's Service Assistants in the implementation of daily transactions, such as, but not limited to, loan availments, loan renewal, loan extension, past due monitoring, trade transactions, payments, repricing and collectionsTracks and manages his/her RM Team's compliance to the bank’s existing policies and external regulatory requirements.Prepares internal reports needed by the team in the discharge of its functions.Performs administrative tasks such as budget authorization and monitoring.Performs other responsibilities that may be needed by the team in the discharge of its functions.QualificationsBachelor's degree, preferably in BusinessAt least 3 years’ experience as a service or operations assistant servicing large corporate clients and/or related areas or disciplinesStrong service qualityStrong leadership and managerial skillsProficient in coaching and mentoringStrong in credit process and operationsGood risk management and business judgementGood ability to spot and institute process improvementsStrong client empathy and highly organized with attention to detail