Service Project Manager- Commercial HVAC

Job Title: HVAC Service Project ManagerJob Location: Elkridge MDFLSA Status: Non-ExemptThis is a FULL-TIME positionAbout the Role:We are looking for a Service Project Manager to coordinate project activities, including simple tasks and larger plans. Under the guidance of the Service General Manager, you will manage schedules, arrange assignments and communicate progress to all team members. Service Project Manager responsibilities include preparing action plans, analyzing risks and opportunities and gathering necessary resources. For this role, you will work with a team of service technicians and salespeople so good communication, and collaboration skills are essential. You will manage service quotes and projects from proposal to fulfillment and coordinate with accounting for billing.Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments.Essential Duties and Responsibilities:To succeed in this role, a Service Project Manager must demonstrate advanced organizational ability, strong problem-solving skills, and a commitment to customer satisfaction. Core responsibilities include Breaking projects into doable tasks and set timeframes and goals Creating and updating workflows Conducting risk analysis Scheduling regular meetings and recording decisions (e.g. assigned tasks and next steps) Preparing and providing documentation to internal teams Retrieving necessary information (e.g. user/client requirements and relevant case studies) Tracking project expenses Monitoring project progress and addressing potential issues Coordinating quality controls to ensure deliverables meet requirements Measuring and reporting on project performance Acting as the point of contact for all participants Building and maintaining strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support Coordinating with internal teams to ensure efficient scheduling and follow-up Contributing to the team and company by stepping in where neededCompetencies Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the tradeExperience & Requirements Work experience as a Project Manager, Service Coordinator or similar role preferred Knowledge of project management software (e.g. Trello or Microsoft Project) Strong communication and customer service skills with a professional, team focused mindset Solid organization and time-management skills Team spiritWork Environment:This role is office-based in Elkridge, Maryland.BenefitsWe offer a competitive and comprehensive benefits package, including: Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being Financial Security – 401(k) retirement plan with company match and short/long term disability coverage Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP) Professional Development – Ongoing training opportunities and support for continuing education Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertiseHobbs & Associates, LLC is an Equal Opportunity Employer.Powered by JazzHRmDHRJhdyA0