Service Transformation Consultant

Job OverviewThe Government of Alberta is seeking a Service Transformation Consultant (STC) to support the digital transformation of public services. The role will focus on leading strategic service design and delivery initiatives, including a major transformation within the Ministry of Education and Child Care (ECC).This position involves working closely with senior executives and cross-functional teams to modernize service delivery using agile methods, human-centred design, and digital best practices.Key ResponsibilitiesProvide subject matter expertise on digital service delivery, agile product development, and organizational transformation. Lead and support multi-disciplinary product and platform teams through all phases of the project lifecycle. Advise and coach senior leadership on transformation-related changes (e.g., governance, policy, structure, infrastructure, and culture). Develop and present strategic recommendations, frameworks, and models for executive decision-making. Facilitate strategic planning sessions to align diverse stakeholders and create a shared vision for service transformation. Support development of outcome-based metrics and performance indicators. Design and implement support models for services post-launch. Build digital capability and culture across government teams. RequirementsMust-Have Experience (Minimum 10 Years in Each):Agile software development and modern service design. Working within a central public sector digital office. Organizational development focused on digital service transformation. Nice-to-Have ExperienceLeading large-scale technology change initiatives. Managing complex projects in organizations of similar scale. Government-wide strategy development and implementation. Advising senior executives and preparing high-level strategic options. Additional DetailsLocation: Primarily Remote (Occasional travel within Alberta may be required)Duration: 1-year contract, with possible extension up to 24 monthsHours: Full-time (7.25 hours/day)Sector: Government of Alberta – Digital Design and Delivery Division (DDD)