ServiceNow Business Analyst

B2B or Employment contract | Full-time | Hybrid or Remote work with occasional visiting our office in KrakówAmer Sports Global Business Services (GBS) is seeking an ambitious ServiceNow Business Analyst to join our team of talented professionals who share an endless passion for IT technology and an unwavering focus on delivering exceptional customer experience.In this role, you will act as the single point of contact between stakeholders and technical teams – gathering requirements, translating them into user stories and technical specifications, and ensuring that ServiceNow solutions bring measurable business value.What You Will Be DoingLead and facilitate requirements-gathering workshops with business stakeholders to fully understand objectives and challengesAnalyze and document business processes, identify optimization opportunities, and define clear, actionable requirementsConduct gap analyses and recommend improvements leveraging ServiceNow capabilitiesCollaborate closely with architects and developers to ensure alignment between technical delivery and business needsPrepare detailed user stories and acceptance criteria for agile teamsSupport delivery planning, backlog refinement, and take part in sprint ceremoniesAct as a liaison between business and delivery teams, ensuring effective communication and alignmentProvide end-user support and resolve incidents related to ServiceNowPerform basic configuration changes within the platform following standards and best practicesStay up to date with new ServiceNow releases and featuresWhat You Need To Succeed3+ years of experience working as a Business Analyst within ServiceNow ecosystemSolid understanding and hands-on experience with ITSM; familiarity with ITOM, CSM, or HRSD is a strong plusExperience with ServiceNow AI solutions is a nice to haveExcellent stakeholder management and facilitation skillsStrong grasp of ITIL processes and Agile methodologiesStrong analytical and problem-solving abilities, with attention to detailExcellent organizational, coordination, and communication skillsAbility to learn new concepts quickly and support administrative ServiceNow functionsFluency in English (written and spoken)Self-directed and innovative mindset. What’s In It For YouWith us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.Meaningful projects: Contribute to interesting projects with dedicated teams, making a real impact and driving positive change.Boundless growth opportunities: Work with global teams of industry leaders on cutting-edge projects, pushing the boundaries of innovation while contributing to responsible practices.Compact teams, big impact: Experience the trust and responsibility that come with working in our team setup within a global company, where your contributions truly matter.Collaborative excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.Global collaboration: Collaborate with diverse teams from across the world, sharing perspectives and driving collective success.Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.IT: At Amer Sports, IT professionals have the chance to work on cutting-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands.Our Candidate-Centric Hiring ProcessAt Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:Phone ScreeningInterview with Hiring Manager2nd InterviewFeedback & DecisionApply now!Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com. We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!