ServiceNow Developer / Consultant

ServiceNow Developer / Consultant📍 Location: On-site – Gulberg Greens, Islamabad 🕕 Working Hours: 6:00 PM – 2:00 AM (PKT) 💼 Experience: 3+ years*Notice Period: Immediate Joiners / 15 Days Preferred*About the roleWe are looking for a ServiceNow Developer with at least 3 years of hands-on experience to contribute to the design, development, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate must have experience across a wide range of modules, strong scripting capabilities, and a solid understanding of ServiceNow's platform capabilities including integrations, automation, and application development. Key ResponsibilitiesDesign, develop, and configure scalable ServiceNow applications using best practices.Implement, customize, and support a broad range of modules including ITSM, SPM/PPM, ITAM, ITOM, HRSD, CSM, SecOps, and GRC.Create workflows using Flow Designer and Workflow Editor for automating business processes.Develop and maintain custom Script Includes, Business Rules, UI Policies, Client Scripts, and Scheduled Jobs.Build integrations with third-party systems using REST, SOAP, and IntegrationHub, including development of reusable Spokes.Configure and manage CMDB, Asset Management, and Service Catalog including request workflows, SLAs, approvals, and notifications.Use ATF (Automated Test Framework) to design and run test cases for validating platform customizations and deployments.Support custom and out-of-the-box reporting, dashboards, and Performance Analytics (PA).Work on Service Portal customization and widget development.Ensure security and access control using ACLs and role-based configurations.Participate in Agile development processes including sprint planning and story grooming.QualificationsBachelor's degree in Computer Science, Information Technology, or related field.3+ years of experience working with the ServiceNow platform.Experience with ServiceNow scripting (JavaScript), REST/SOAP integrations, and ServiceNow APIs.Familiarity with Agile/Scrum methodologies.ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-Risk, CIS-SPM) are a plus.Technical Skill SetCore ServiceNow ModulesITSM: Incident, Problem, Change, Request, Knowledge, Service CatalogITOM: Discovery, Service Mapping, Event Management, CMDBITAM: Hardware Asset Management (HAM), Software Asset Management (SAM)SPM / PPM: Demand, Project, Resource, Program, Roadmap Planning, Time CardsHRSD, CSM, SecOps, GRC (optional/project-dependent)Automation & Custom DevelopmentJavaScript (server-side & client-side)Glide APIs, GlideAjaxScript Includes, Business Rules, UI Policies, UI Actions, Client ScriptsFlow Designer, Workflow Editor, OrchestrationScheduled Jobs, Scripted REST APIsAutomated Test Framework (ATF)IntegrationIntegrationHub, Custom SpokesREST / SOAP APIsOAuth 2.0, Basic Auth, MID ServerExternal integrations with tools like Jira, Azure DevOps, SAP, Active Directory, etc.Other Key AreasService Portal: Widget customization and UI designCMDB modeling and managementAsset lifecycle tracking (HAM/SAM)Performance Analytics (PA), Dashboards, ReportingACL and Security RulesScoped Applications and Application Scope ManagementUpdate Sets, Source Control Integration (Git)Preferred QualificationsServiceNow Certified System Administrator (CSA) – RequiredCertified Application Developer (CAD) or Implementation Specialist Certifications (SPM, ITSM, ITAM, etc.) –PreferredExperience with Agile methodologies (Jira, ADO, or ServiceNow Agile 2.0)Familiarity with CI/CD pipelines and DevOps practices in ServiceNow environmentsUnderstanding of the ITIL frameworkSoft SkillsStrong communication and stakeholder engagement skillsSelf-motivated with ability to work independently and collaborativelyStrong problem-solving and debugging skillsAttention to detail and quality assurance mindsetPerks & Benefits✅ Competitive salary and benefits package✅ Medical insurance✅ Paid leaves, incentives, and performance bonuses✅ Relocation assistance (details discussed during interview)✅ Professional growth in a collaborative, AI-focused environment