Services Operation Analyst Sr (salesforce)

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.About The OpportunityThe Analyst is responsible for analyzing, designing, and implementing process improvements and system enhancements within the Global Process Optimization team. This role focuses on enhancing system efficiencies, improving process workflows, and driving projects.You will be a critical member of the Services Operations team, and will help drive complex, strategic initiatives and enhancements to improve visibility and attainment of key metrics and to streamline existing processes, while building relationships across the organization through Finance, Sales, Services, Technology and the leadership team.Reporting to the Senior Manager of Global Process Optimization (Services Operations), this role provides an excellent opportunity to join a group that is challenged with a wide range of project types and has significant exposure to senior leaders across the business. You will see the impact of your work in this role.What You’ll Get To DoLead and manage initiatives related to systems and process enhancements, including defining scope, requirements, setting timelines, solutioning, testing, and ensuring successful implementation.Gain in-depth knowledge of business systems to investigate issues, troubleshoot problems, and recommend effective solutions.Conduct comprehensive analyses of existing systems and processes to identify areas for improvement, inefficiencies, and bottlenecks.Design and implement process improvement strategies that enhance operational efficiency.Design and recommend system and process solutions to meet requirements that span across multiple cross functional teams.Manage and be involved in systems related operational processes – maintenance, upgrades, new features, prioritization, testing and user story details.Get familiar and build knowledge quickly with the systems in use to support Services.Document processes and procedures supporting the Services Professional Automation System and other Services specific programs and systems.Participate in managing and maintaining the system documentation help sites.Serve as a liaison between the operations team and other departments especially Technology, ensuring clear communication and collaboration on projects affecting systems and processes.Collaborate with cross-functional teams, including Technology, Finance, Sales, Project Management Office, Resource Management etc.Confidently work on requirements and proposed solutions with the senior leadership team.Manage inquiries from the field via a Case queue, prioritizing and resolving issues in a timely manner.Learn about the overall business and its impact on operational processes.Act independently with general high-level direction.Skills And Experience We ValuePositive attitude with a drive and capacity to learn quickly.Excellent organizational skills, follow-through on tasks, and ability to prioritize multiple tasks under pressure.Bachelor’s degree and strong academic record. A business background is an asset.5+ years of relevant work experience in a fast-paced company with demonstrated examples of initiatives taken to improve an existing workflow.Experience with Smartsheets in a strong consultative role is preferred.Experience with FinancialForce/Certinia/ WorkRails (BigTime) is preferred.Experience with Salesforce is preferred.Evidence of strong analytical skills, problem solving, and strong logical thinking.Experience leading projects from concept to results. Strong time management and organizational skills to manage multiple projects simultaneously.Ability to work independently and manage deadlines at a fast pace amidst changing requirements and ambiguity.Flexibility and willingness to work on a variety of different types of projects.Strong verbal communication and presentation skills. Ability to clearly articulate business objectives and manage large group discussions, including senior management.Strong Excel and PowerPoint skills.Ability to collaborate, negotiate and persuade, while maintaining positive relationships.Ability to work remotely on US East Coast time zone.What’s In It For YouDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.Fraudulent RecruitingBeware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud