Service Desk Specialist

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97. 000 employees, we work together to create a better, safer, and more interconnected world. Job DescriptionAre you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.

This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact—especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:

Ensure availability of the Service Desk Hotline (8am–6pm)Provide premium support to end users, including VIPs and ExCo membersDeliver occasional on-site support at CH LaboratoriesInstall and configure desktops, laptops, mobile devices, printers, and softwareManage and support Teams Rooms and meeting room technologiesTroubleshoot hardware, software, and network issuesSupport user account management in Active Directory and Azure ADMaintain documentation and contribute to continuous improvement initiativesQualificationsEssential:

Strong knowledge of Windows 10/11, Microsoft 365, Exchange OnlineExperience with Active Directory, Azure AD, and Windows Server 2016+Familiarity with Cisco switches, wired/wireless networking, and patchingExperience supporting mobile devices and multifunction printersUnderstanding of ITIL-based service management and Microsoft security frameworksAbility to deliver training and support to end users with a customer-focused approachProficiency in English and German (French is a plus)2–3 years’ experience in IT support or service desk rolesDesirable: Swiss CFC (Certificat Fédéral de Capacité) or equivalentMicrosoft 365 Certified:

Modern Desktop Administrator AssociateITIL v4 Foundation CertificationAdditional InformationWhy SGS?Opportunity to work with a global leader in inspection, verification, testing, and certification. Collaborative and inclusive work environment. Competitive salary and benefits package. Opportunities for professional growth and development. Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential. .