Sheraton Park Hotel at the Anaheim Resort - Front Desk Agent

Join Our Team as a Front Desk Agent! About UsThe Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.Key Skills/ResponsibilitiesCustomer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. Education & ExperienceHigh school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanProperty InformationSurrounded by world-famous Disneyland® theme parks, shopping, dining and entertainment, Sheraton Park Hotel at the Anaheim Resort is at the heart of the best things to do in Southern California. As a Disneyland® family hotel, we offer a comfortable and inviting space for a family vacation or business trip. With guests in mind, we've transformed our hotel with a multi-million dollar renovation to offer a space that's perfect for any cast of characters. While travelers are are here, they can relax amongst our tropical surroundings while enjoying a host of amenities in one of our 490 refreshed guest rooms.