Shift In charge- HBS Screening

Job PurposeTo monitor & coordinate with CISF, Immigration in Arrivals & Departure for their manning and Security support to Manager in case of any incidence / accident at Terminal-3 and to do the key management & access control in line with AOCC, CISF, Immigration, Customs and Airlines during shift on Security parameters.Effectively manage the Security Operations at Terminal 3 by having interface with officers of CISF, Delhi Police, other government agencies and internal stake holders for ensuring smooth/ hassle free security operations. Also, to ensure adequate & serviceable security gadgets, implementation of regulatory compliances, fulfilling/resolving day-to-day security issues with respect to stake holders on one side and CISF on the other, implementation of preventive measures to thwart theft/pilferage, to investigate /enquire into incidents/ accidents, to implement action plan for improvement of ASQ/Skytrax score, to coordinate and participate in the conduct of mock drills, timely resolution of contingencies, to ensure implementation of Do’s & Don’ts in the Terminal during terror alert situations thereby ensuring safe & secure environment at Terminal 3 of IGIA.ORGANISATION CHARTHead Sec Ops & Cargo --> Sr. Specialist (Ops-Security) (PD) --> Shift In-Charge (Ops-Security) (LG) --> Shift Duty Officer (Ops-Security) (LH) --> Sr. Associates (Ops-Security) (LI)Key AccountabilitiesAccountabilities Key Performance Indicators Supervise daily shift briefings at T3No of briefingsNo of issues discussed Coordinate regularly with Ops inspector of CISF, Superintend Customs and Wing I/c of Immigration for smooth operations and also to ensure adequate manning of PESC, Customs and Immigration counters during peak hours.No. of deficiency observed in manningNo. of issues resolved with timeframeASQ ratings Extend support to reporting manager during investigation / enquiry on various incident / accidents/ thefts/pilferages reported during shifts.No. of incident / accidents reportedNo. of issues resolved with timeframeNo. of observations / complaints Supervise Key management process, access control & documentation. Ensure keys audits are conducted as per SOP. Also to submit compliance report to Reporting Manager.No. of discrepancy found / reportedNo. of observations during quarterly audits & issues closed Ensure enforcement drives are conducted periodically for violation of Airports rules / AVSEC orders and to follow up with concerned agencies for necessary corrective action.No. of violation found & penalized Ensure 100% serviceability of security gadgets. To follow up with concerned agencies for timely rectifications. Also to submit compliance report to Reporting Manager.No. equipment unserviceableNo. of rectification with timeframeEnsure 100% serviceability of Boarding gates and Biometric access control systems. Also to submit monthly status report to HOD.No. equipment unserviceableNo. of rectification with timeframeEnsure timely supports are given to Quality Control Team on various IMS / Quality improvement activities at Terminals.C-SAT score of govt. agenciesWAA Audit / 5’s scoreMonitor ASQ/Skytrax audits and implement initiatives to improve the scores.ASQ/Skytrax ratings Ensure compliance of BCAS guidelines and regulations by Airport staff.No. of noncompliance’s.No of resolutions. Ensure implementation of measures to reduce unethical/illegal activities. Also to have regular interactions with security in-charge of different agencies.No. of unethical activities reportedNo. of noncompliance’s.No. of meetings Ensure timely implementation of theft/pilferage preventive measures in the Terminal.No of preventive measuresNo of theft/pilferage casesNo of corrective actions Recommend Tools/Material in/out permission requests up to 07 days period.Timely action.Co-ordinate with security agencies during contingencies & terror alerts/situations.Timely Coordination and assistance.No. of meetings organizedCorrective action on observations.KEY ACCOUNTABILITIES - Additional DetailsAccountabilities Key Performance Indicators Attend Advance Security Liaison (ASL) meeting called for VVIP movements.No. of meetings attended Ensure participation during conduct of mock drills by different agencies. (CISF/NSG/DP/ARFF).No. of mock drillsNo. of observations Monitor media activities (includes visit by Media house/Photo shoots/ Video shoots etc) and to ensure that the same is done with prior approvals of DGCA/BCAS/DIAL.No. of activities reportedNo. of non-complianceGather Intelligence inputs and timely dissemination to senior officials for information.No. of inputs Follow-up with respective agencies w.r.t non- compliance observed during BMA/BBA security checks.No of non-complianceNo of issues addressed Ensure compliance of observations noticed during combing operations with CISF, DP & othersNo of observationsNo of rectifications Ensure compliance of BCAS norms by concessionairesNo of non-compliances Ensure surprise checks are conducted at the construction/renovation sites periodically for security compliance by vendors.No of observationsAction taken Ensure timely coordination with CISF/Delhi police/Airlines with regard to death on-board / at terminal or unruly passengers.No of escalationsNo of resolutions. Ensure random checks are conducted on illegal/touting activities at forecourt area.No of cases observedNo of cases handed over to Delhi PoliceConduct random checks of vital installations.No of observationsTimely rectificationsAttend to passenger complaints in coordination with concerned teams (BHS, CCTV, Airline etc) w.r.t passenger’s complaints including baggage theft/complaints.No of complaintsNo of resolutions. Monitor and coordinate with internal and external stakeholders during Haj operations.No of shortcomingsCorrective actions Submit DSR and Ops report to Reporting Manager.No. of reports submittedAdherence to schedule.EXTERNAL INTERACTIONSCISFImmigrationDelhi PoliceCustomsBCASNational Security GuardAirlines operating from all TerminalsHouse Keeping Agencies ConcessionairesINTERNAL INTERACTIONSDIAL CommercialDIAL ARFFDIAL P&EDIAL LegalDIAL CPDCEO OfficeDIAL- Terminal (Ops) DIAL-ITDIAL Corporate CommunicationDIAL Guest RelationsDIAL HRDIAL Landside TeamFINANCIAL DIMENSIONSMaintaining the AVSEC implementation and non-compliance pertains to approx. 5000 personnel of GHAs, House Keeping, Concessionaries, RAXA, maintenance agencies, Airline staff deployed at Terminals.Other Dimensions02 subordinatesEducation QualificationsGraduate (in any Discipline) with Basic AVSEC. Fluency in English and HindiDesirable- - Advanced aviation security courses, Training on Intelligence and Crime Control, Profiling etcRelevant ExperienceMinimum 8-10 years of relevant work experience in aviation security.COMPETENCIESPersonal EffectivenessSocial AwarenessEntrepreneurshipProblem Solving & Analytical ThinkingPlanning & Decision MakingCapability BuildingStrategic OrientationStakeholder FocusNetworkingExecution & ResultsTeamwork & Interpersonal influence